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Tracy Burns,
Head of Operations

Client Services, Jersey

As Head of Operations, Tracy is heavily involved in the creation and delivery of our client-focused change and service enhancement strategy. Tracy leads Group-wide projects which aim to drive automation, process reengineering and simplification.

Since joining the team in 2020, she has led several system migrations and worked on numerous key projects for one of the Groups’ largest clients.

Although primarily working with a client based in both Jersey and Luxembourg, Tracy is leading Group-wide projects which aim to drive automation, process reengineering and simplification.

Background and experience

Before joining the Aztec Group, Tracy was the Group Operations Director at Sanne where she developed their global operational model. In this role, she led the client due diligence global remediation programme and delivered a centralised client due diligence model in Europe for new structures and investors.

Prior to that, Tracy was the Chief Administrative Officer for RBS International. Here she led an operations process improvement project which allowed banking customers to receive a faster service and reduced the high-volume repetitive work undertaken by colleagues.

Qualifications and professional affiliations

  • Member of the Institute of Directors (IoD)
  • IoD Certificate in Company Direction

Outside of the office

Outside of work, Tracy enjoys rebounding (aerobic exercise), skiing with her family and sea swimming most Sundays with friends. Tracy is also qualified in the Wine & Spirit Education Trust Level 2 Award in Wines.


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