Technical Operations Specialist

Reports to Integration Manager

We are seeking a meticulous and proactive Senior Associate Technical Operations Specialist with DevOps Scrum Master responsibilities to join our Integrations Team.

This role bridges the gap between technical execution and operational governance, ensuring smooth delivery with effective capacity planning and clear communication between stakeholders, robust change control, clear documentation, and driving agile DevOps practices.

The successful candidate will possess a background in software development, a comprehensive understanding of the Software Development Life Cycle (SDLC), expertise in Scrum methodologies to foster team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous.

Key responsibilities:

• Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. Facilitate daily stand-ups, sprint planning, reviews, and retrospectives to maintain team alignment and continuous improvement.
• Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date.
• Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns
• Incident and Service Request Administration: Assist in root cause analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests.
• Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking.
• Requirements Elicitation: Partner with project teams to gather, refine, and convey business requirements to the development team, ensuring seamless alignment between technical deliverables and organizational objectives and maintaining a well-groomed product backlog.
• Reporting Obligations: Compile and present monthly reports to senior management and stakeholders, detailing team performance, project progress, incident resolutions, and key performance indicators and DevOps metrics (e.g., deployment frequency, lead time for changes).
• Process Enhancement: Identify and recommend opportunities to optimize team workflows, tools, or procedures, incorporating DevOps best practices (e.g., CI/CD pipelines, automated testing) and agile principles to improve efficiency and effectiveness.
• Stakeholder Engagement: Act as a conduit between the development team and project teams to ensure consistent, transparent, and professional communication

Education and Experience:

• Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience
• A minimum of three years in a technology-related capacity with direct exposure to software development or IT project environments.
• At least one year of experience as a Scrum Master or in a similar agile facilitation role, with a strong understanding of Scrum principles and practices
• Previous experience in a coordination, support, or administrative role within a technical team is strongly preferred.
• A background in software development (e.g., as a junior developer or equivalent) is highly desirable, though hands-on coding is not a requirement of this position.
• Familiarity with DevOps practices and tools (e.g., Azure DevOps, Git, CI/CD pipelines) is a significant advantage but not mandatory.

Technical Expertise:

• Knowledge of the Software Development Life Cycle (SDLC).
• Experience with financial systems or integrations is advantageous.
• Proficiency in SQL and/or SSIS is preferred but not essential.
• Exposure to DevOps methodologies is highly desirable to support team processes and collaboration
• Proficiency with project management and visual software (e.g., MS project, Visio, Jira, Trello, or equivalent), Microsoft Office Suite (Excel, Word, PowerPoint), and collaboration platforms (e.g., Teams, Outlook, SharePoint). Experience with DevOps tools is a plus

Core Competencies:

• Superior organizational and multitasking capabilities.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences.
• Strong analytical skills with a focus on process optimization.
• Ability to thrive in a fast-paced, demanding environment.
• Collaborative Mindset: Demonstrated ability to work effectively with technical teams and understand their operational needs.
• Precision and Accuracy: Exceptional attention to detail in task management, documentation, and reporting.
• Initiative: A proactive approach to identifying and addressing team requirements and promoting DevOps practices.
• Adaptability: Capacity to manage evolving priorities and maintain composure under pressure.

 We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.